Frequently Asked Questions
- What can I find in My LINC?
- What do I need to use My LINC?
- Is there a cost to using My LINC?
- What are the different training statuses?
- What is the difference between the Training Schedule and the Training Transcript?
- What should I do if I have problems using My LINC?
- Always remember to click Next in the final slide of an eLearning course to exit properly.
- Set your screen resolution to 1024 x 768 pixels.
- eLearning courses are free to Catalog users.
- eLearning courses are best when you dedicate uninterrupted time for training. They typically take less than an hour.
- Click all links in the eLearning course to access all of the simulations and step-by-step procedure to help with system transactions.
- You must complete every page in the course for My LINC to track your course progress as 100% complete.
- To access the place where you stopped in a partially-completed eLearning course, click the Launch icon for the course title in your Current Training on the My LINC homepage.
- Set your desktop screen resolution to 1024 x 768 pixels.
- To view simulations, users need the RapidPlayer plug-in. For more information on the RapidPlayer plug-in, go to http://www.mais.umich.edu/training/simulation_access.html
- If you are unable to launch simulations and have RapidPlayer installed on your machine, confirm that all pop-up blockers are disabled on your system. Contact your system administrator if you need assistance.
- You may exit a simulation at any time by pressing ALT + F4.
- Current: Displays a list of all eLearning courses that you have in progress and all Instructor-Led Training (ILT) courses you are currently registered for.
- Upcoming: Displays a list of all Instructor-Led Training (ILT) classes for which you have registered, but have not yet taken. Clicking the link displays the course session, date, time, and location.
- Assigned: Displays required and recommended training assigned to you based upon access role request requested. Most assigned training must be completed within 30 days.
What can I find in My LINC?
| Deliverable | Definition |
|---|---|
| Information on Using Deliverables | |
eLearning Courses |
eLearning courses include a business process overview, specific transaction training, terminology, system tips and tricks and assessments. Courses include links to step-by-step procedures and system simulations to teach users how to complete transactions. |
Guided and Practice Simulations |
Guided simulations walk you through a procedure, with instructional prompts. They include notes on why certain actions are taken. Navigation buttons enable you to move back and forth through the simulation or exit. Practice simulations enable you to practice the procedure with limited instructions. If you make a mistake, you are allowed two more attempts at each step before receiving assistance. |
Documentation Overview of Changes Quick Reference Sheet Step-by-Step Procedure Field Description Support Materials |
Overview of change documents provide details on the changes to a business process or system transaction. They can contain details on process and system changes, terminology, policies, etc. Quick Reference Sheets summarize the main points of a business process, illustrate the process flow, detail system information, and include links to resources. Step-by-step Procedures demonstrate the tasks to complete a procedure. They provide screen shots with numeric references, enabling you to identify the location of each field. Field Description documents provide screen shots with field descriptions for each key field on a page. Support Material documents provide additional system information or resources. |
Documents in My LINC are frequently updated. If you have previously printed a document, compare the date in the footer of the documents to ensure you have the most recent version. |
What do I need to use My LINC?
System Requirements
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When is My LINC available?
Is there a cost to using My LINC?
There is no charge for ITS Courses related to the use of the university’s administrative applications. For prices associated with Human Resource Development (HRD) classes, refer to the HRD Web site.
What are the different training statuses?
What is the difference between the Training Schedule and the Training Transcript?
The Training Schedule displays your current, upcoming, and completed training activities. It can be used to find documents you have previously opened, launch your in-progress eLearning courses, and to view your upcoming training.
The Training Transcript only displays one instance of a completed course.
What should I do if I have problems using My LINC?
| Troubleshooting Issues and Resolutions | |
|---|---|
Issue |
Resolution |
Unable to launch eLearning course or simulation |
Turn off the pop-up blocker. (These steps will vary by the type of pop-up blocker on your workstation.) |
Unable to launch simulations |
If you are a Windows user, you need to install the RapidPlayer browser plug-in on your workstation. This plug-in is available for computers running Windows 2000 and XP. Download the Adobe Flash and RapidPlayer plug-ins and follow the accompanying installation instructions. If you are unable to launch simulations and have Adobe Flash and RapidPlayer installed on your machine, please confirm that all pop-up blockers (in your browser and in any toolbars you may have) are disabled on your system. Contact your system administrator if you need assistance in performing this task. |
Error opening PDF files |
Confirm Adobe Acrobat Reader version 5.0 to 6.0 is on your workstation. It is required to access PDF files. Review your workstation’s security settings: 1. Open Internet Explorer. 2. Go to Tools >> Internet Options >> Advanced(tab) >> Security(section). 3. Uncheck the following option: Do not save encrypted files to disk. |
System Error appears when taking an e-learning course |
Close the course by clicking the X in the upper-right corner of the course window. If using a PC, contact your system administrator to ensure that your Windows operating system has the latest service patches installed. To check if your operating system requires recent Windows updates, go to http://windowsupdate.microsoft.com, and click Scan for updates. |
Mac Operating System |
My LINC requires OS X. |
Mac user unable to access My LINC |
If you are a Mac user, you may use Citrix to access My LINC. Contact Information and Technology Services Help Desk: |